Protecting your security is always our priority.
If you ever believe you have been the victim of any suspected fraud on your American Heritage accounts, contact us immediately.
Falcon Fraud Protection
American Heritage is committed to ensuring the safety of your financial information. American Heritage has a Falcon Fraud Protection system that automatically analyzes all debit and credit card transactions. If any activity occurs that is unusual or suspicious in your account, Falcon Fraud may detect it and you will receive a phone call to confirm if the transaction is legitimate or fraudulent.
You may contact Falcon directly: 800.369.4887.
If you at any time receive a message by phone or email that identifies itself as a fraud protection company and the company’s phone number does not match 800.369.4887, this could be a scam - contact American Heritage immediately! Falcon Fraud Protection is one more way that American Heritage protects you against fraud and identity theft.
eAlerts are text or email messages sent to your phone, mobile, or desktop device that inform you of important information. Customizable message options include direct deposit received, low balance in your account, and much more.1
To sign up for eAlerts:
Log into OnLine Teller and click on the “eAlerts” Tab.
Log in to your Mobile Teller App, click on the "Member Service" Tab, and then select the "eAlerts" option.
MasterCard SecureCode is an online security service to protect you against unauthorized use of your MasterCard while shopping online at participating merchants.
With MasterCard SecureCode, there’s no need for a new card, no software to download, no cost and no hassles – just added security. Once enrolled in this service, you’ll have added confidence knowing that MasterCard SecureCode performs an extra authorization step to protect your account from unauthorized users online.
How It Works
- Register your MasterCard credit or debit card for your personal SecureCode.
- Shop at participating merchants and pay with your enrolled MasterCard card.
- Click “Submit” to complete your order, like you would normally do.
- The MasterCard SecureCode box will automatically open on the merchant order form, asking for your SecureCode – just like using a PIN at an ATM.
- Enter your unique SecureCode. Within seconds, your identity is confirmed and your purchase is complete. This communication is between you and your card issuer and your information is never shared with the merchant.
How Do I Register?
To register, have your MasterCard credit or debit card handy so you can create your personal SecureCode and be ready to start shopping online at participating merchants.
Your online experience with American Heritage is always secure with Multi-Factor Authentication protecting your privacy. By asking you, in a one-time enrollment process, for a user name, password and answers to challenge questions that no one else would know, American Heritage is able to verify that you are who you say you are. Then, if we ever detect any uncharacteristic or unusual activity involving your account, we may ask for identity verification using your challenge questions before allowing the user to continue.
Multi-Factor Authentication also allows you to know that you are using the real American Heritage Online Teller, and not a spoofed site. During your initial login to Online Teller, you will select an image - known as an eStamp - which will be displayed each time you log on. You will also select an eStamp phrase that will be displayed when the eStamp image appears. Since you select the image and phrase during enrollment, you can be assured each time you log in that you are on American Heritage's site and not a fraudulent look alike website.
For an added level of security, American Heritage Credit Union's website is secured by VeriSign, the leading secure sockets layer (SSL) Certificate Authority enabling secure e-commerce and confidential communications for websites, intranets, and extranets. The VeriSign logo will always appear on our website, online applications, Online Teller and OnLine Bill Payer to assure that you are protected. Also, when you visit our website a lock will be displayed on the bottom of your screen indicating that the site is secured. It is also extremely important to keep your password private and to never allow your computer to save your Online Teller password. Always exit Online Teller properly by using the End Session command.
To use Online Teller, "cookies" must be enabled on your browser. Cookies are security tracking devices designed to alert you to previous activity on your account. Since all browsers' default settings enable cookies, you are most likely ready to log on to Online Teller. If you have previously disabled cookies, you must set this feature to "ON" before you begin.
Online Teller is designed to be as user-friendly as possible. On-screen prompts will guide you every step of the way. To ensure accuracy, you will be asked to verify every transaction before it is posted to your account.
Feature Online Teller gives you access to your actual, real-time account information. The transactions you perform will be posted instantly, provided there are no holds on the funds.
Time Out Feature
Online Teller will automatically "time-out" after two minutes of screen inactivity. This will prevent others from accessing your personal information if you inadvertently leave your computer while you are logged on to Online Teller. Access your account with confidence, knowing that the American Heritage Online Teller is convenient, secure, and best of all, completely free. You'll enjoy a new level of financial flexibility and control. Visit your local branch or contact us today and visit as often as you like for secure account access.
1Data carrier rates may apply